Decoding Problems, Coding Solutions

Smart Chatbots

ChatBots will play an important role of all organizations providing online services as well as in-person services. Chatbots are a way to provide information interactively to the customers. Smart chatbots must work in two ways:

  1. Well Guided Flow
  2. Flow by having Natural Language Understanding

Well Guided Flow

In this way chatbots display list of options for user to select. As user select an option from the list, chatbot displays more options related to the selected one. Once all the selections are one, chatbot can execute an actions for the user. Example of this can be:

ChatBot displays first options list

  1. Account Services
  2. Credit Card Services

User Selects: Account Services

ChatBot displays second options list

  1. Get Statement
  2. Get Balance

User Selects: Get Statement

ChatBot displays third options list

  1. Current Month
  2. Previous Month
  3. Previous Year

User Selects: Previous Month

Chatbot Executes Action: To obtain and display the previous month account statement

Flow by having Natural Language Understanding

In this way chatbot will take text or audio as an input from the user and if all entities are provided it will execute the action directly. If all entities are not provided then chatbot can either ask the user to type of switch to well guided flow. Example of this can be:

ChatBot displays first options list

  1. Account Services
  2. Credit Card Services

Chatbot also allows user to type text of speak....

User Types: Get statement of my account of previous month

For this input from the user, chatbot should detect the intent and its entities

  • Intent: Get Account Statement
  • Entities: Previous Month

Chatbot Executes Action: To obtain and display the previous month account statement

But what if user does not provide information clearly. Here is the example:

ChatBot displays first options list

  1. Account Services
  2. Credit Card Services

Chatbot also allows user to type text of speak....

User Types: Get statement of my account

In this input from the user, chatbot will be able to detect intent but entities are missing.

  • Intent: Get Account Statement
  • Entities: ???

Hence the chatbot must now display the following or ask user to type or speak:

ChatBot displays options list

  1. Current Month
  2. Previous Month
  3. Previous Year

Chatbot also allows user to type text or speak....

Now based on user input through selecting an option

Chatbot Executes Action: To obtain and display the previous month account statement

But if user types or speaks, chatbot will again process the language input and figure out the entity to be used for processing







Smart Chatbots Chatbots will play an important role of all organizations providing online services as well as in-person services. Chatbots are a way to provide information interactively to the customers. Smart chatbots must work in two ways: 1. Well Guided Flow 2. Flow by having Natural Language Understanding Well Guided Flow In this way chatbots display list of options for user to select. As user select an option from the list, chatbot displays more options related to the selected one. Once all the selections are one, chatbot can execute an actions for the user. Example of this can be: First Options List 1. Account Services 2. Credit Card Services User Selects: Account Services Second Options List 1. Get Statement 2. Get Balance User Selects: Get Statement Third Options List 1. Current Month 2. Previous Month 3. Previous Year User Selects: Previous Month Chatbot Executes Action: To obtain and display the previous month account statement Flow by having Natural Language Understanding In this way chatbot will take text or audio as an input from the user and if all entities are provided it will execute the action directly. If all entities are not provided then chatbot can either ask the user to type of switch to well guided flow. Example of this can be: First Options List 1. Account Services 2. Credit Card Services Chatbot also allows user to type text of speak.... User Types: Get statement of my account of previous month For this input from the user, chatbot should detect the intent and its entities Intent: Get Account Statement Entities: Previous Month Chatbot Executes Action: To obtain and display the previous month account statement But what if user does not provide information clearly. Here is the example: First Options List 1. Account Services 2. Credit Card Services Chatbot also allows user to type text of speak.... User Types: Get statement of my account In this input from the user, chatbot will be able to detect intent but entities are missing. Intent: Get Account Statement Entites: ??? Hence the chatbot must now display the following or ask user to type or speak: Options List 1. Current Month 2. Previous Month 3. Previous Year Chatbot also allows user to type text of speak....